Privacy policy
Effective Date: [20/04/2025]
At Saffron Scrolls (https://saffronscrolls.com/), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.
Information We Collect
We collect the following types of personal data when you interact with our website:
Personal Information
Name, billing address, shipping address, email address, phone number, and payment details.
Order Information
Items purchased, order history, payment confirmation, and delivery status.
Device & Usage Information
IP address, browser type, time zone, cookie identifiers, pages visited, and interactions.
Third-Party Data Tools
Data collected via trusted services like Google Analytics, Facebook Pixel, Shopify tracking systems, and Shiprocket to optimize user experience and marketing efforts.
How We Use Your Information
We use your personal data to:
Process orders and arrange shipping.
Accept and process secure payments.
Communicate order updates and promotional offers.
Analyze website traffic and improve user experience.
Prevent fraud and protect against security risks.
Sharing of Information
We share your data only with trusted third parties who help us run our store and fulfill your orders:
Shopify — our e-commerce platform provider.
Paytm — for payment processing.
Shiprocket — for shipping and delivery.
Google Analytics — to understand website usage.
Facebook Pixel — for marketing and advertising purposes.
We ensure these parties comply with all relevant data protection laws.
Data Transfers
Your data may be stored and processed on servers located outside your country, including in the United States and Canada, where Shopify and some of our partners operate.
Legal Basis for Data Processing
For users from the European Economic Area (EEA), we process your information under these legal bases:
Your consent.
Performance of a contract (processing orders).
Compliance with legal obligations.
Legitimate business interests, balanced with your data protection rights.
Data Retention
We retain your personal information as long as necessary for:
Order fulfillment.
Legal, tax, and accounting requirements.
Internal reporting and fraud prevention.
Once no longer needed, your data will be securely deleted or anonymized.
Your Rights
You have the right to:
Request access to the personal data we hold.
Correct inaccurate or incomplete data.
Request deletion of your data, unless legally required to retain it.
Withdraw your consent at any time, where applicable.
Object to certain types of data processing.
To exercise these rights, contact us at:
📧 customercare@saffronscrolls.com
Data Security
We use appropriate safeguards to protect your personal data, including:
SSL encryption for secure browsing and transactions.
Payment processors that are PCI-DSS compliant.
Limited administrative access and regular security audits.
While we take reasonable precautions, no system is 100% secure.
Data Breach Notification
In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by applicable law.
Age Restrictions
Our services are intended for individuals 18 years and older.
We do not knowingly collect data from children under 18. If we discover such collection, we will delete the information promptly.
Policy Updates
We may revise this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updated versions will be posted here with a new effective date.
Jurisdiction and Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Gurugram, India.
Any disputes will be subject to the exclusive jurisdiction of the courts of Gurugram, India.
Contact Us
For any privacy-related questions, data access requests, or complaints, please contact: